Refund & Dispute Policy

Customers pay the agreed project amount through a secure Stripe checkout. Workpay does not store card details. For Milestone Payments, funds become eligible for payout to the vendor as milestones are approved, subject to Stripe settlement, verification and bank-processing times.

Refund requests may depend on the project terms, milestone status, vendor agreement and the outcome of any dispute. To raise a refund request:

• Contact the vendor through the project first, where possible.
• If unresolved, email support@workpay-app.com with the project reference and details.
• Provide any supporting evidence (project scope, milestone status, messages, proof of work).

Where fees have already been charged or third-party (Stripe/bank) costs have been incurred, such fees may not always be refundable. Refund timing depends on Stripe, card networks and banks.

Workpay provides a dispute documentation workflow so vendors and customers can raise issues, share evidence and organise communication. To raise a dispute, email support@workpay-app.com or use the in-app dispute workflow where available.

Workpay may review submitted project, milestone, payment and communication records, but Workpay is not a court, arbitrator or legal authority and does not guarantee any dispute outcome.

Customers may have chargeback rights through their bank or card issuer. Chargebacks are handled according to Stripe, card-network and bank rules. Vendors may be responsible for chargeback amounts and related costs where applicable. Workpay may pause or restrict payout workflow during a chargeback review.

For any refund or dispute question, contact Workpay / Furroo FZE LLC at support@workpay-app.com.